Frequently Asked Questions
What are the accepted means of payment ?
We offer payment by card (Visa, MasterCard, American Express, Maestro, Bancontact, Ideal), as well as Shop Pay, Apple Pay, Google Pay and PayPal.
Shipping and payment
Any order placed on the site will be dispatched within 7 working days (i.e. excluding weekends, public holidays and holidays - indicated where applicable on social networks and on the website pop-up).
This period does not include the carrier's delivery time.
Indeed, at the validation of your order, the delivery times of the carriers are clearly indicated.
We try to send your orders as quickly as possible (usually within 48 working hours), our flower candles being made on demand and by hand in our workshop.
During periods of high demand (end of year celebrations, Mother's Day, etc.), the period can be extended to 7 working days.
In this case, we indicate the deadlines for ordering by carrier to receive your package on time.
No delivery rush is accepted.
We do not take into account the notes in the orders indicating delivery dates to be respected.
How to make sure a candle burns evenly ?
Make sure your candle sits upright and away from drafts on a flat surface.
Remove any wick or match residue from the candle container. These residues can disrupt the combustion process and cause your candle to smoke, flicker or leak. If necessary, refocus the wick.
If your candle has several wicks, light them all systematically so that the candle burns on any surface.
In order to enjoy the candle for a long time, burn it for a maximum of 1h30 per use.
Aren't the dried flowers likely to catch fire?
The candles have been designed so that this does not happen: the wooden wicks have been placed far enough away so that the flames do not touch the dried flowers. The dried flowers are themselves treated against fire with an all-natural product by us.
If the flame touches a flower, it turns black and burns.
Make sure that the candle is not placed in a draught!
In this case, the flames could deviate from their trajectory and blacken your flowers.
No risk does not exist. Prevention is better than cure: if you fear that a flower touches the flame, remove it! If the flowers are close to the wicks: remove the flowers! If you have the slightest apprehension: remove the flowers!
You will have understood: a little common sense and precautions before each use. Safety takes precedence over decoration.
À quoi va ressembler mon colis ?
A quelle fréquence les produits sont-il réapprovisionné ?
Nous faisons le maximum pour proposer rapidement un nouveau stock mais nous sommes dépendants de la disponibilités des matières premières.
Comment être informé des nouveaux stocks ?
Les réassorts sont communiqués dans la newsletter et sur notre site web.
Puis-je modifier ma commande après l'avoir confirmée ?
Non. La commande est considérée comme définitive à partir du moment où le client l'a confirmé.
Si ma commande arrive dans un mauvais état dû à la livraison, que dois-je faire ?
Si votre commande arrive abîmée à cause de la livraison, veuillez nous contacter via notre email candletothemoon@hotmail.com en nous envoyant des photos de(s) la/les bougie(s).
Par la suite, renvoyez-nous le colis et nous procéderons à un envoi du/des produits en question sans aucun frais à votre charge.
A SAVOIR
Nos produits ne sont pas fait à la chaine, ce qui veut dire que chaque produit est unique et fait de manière artisanale.
Il est possible que certains contenant présentent de petites irrégularité ainsi que la cire et la position des fleurs qui pourraient avoir bouger durant le transport.
VOUS NE TROUVEZ PAS LES
INFORMATIONS QUE VOUS CHERCHEZ ?